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Customer Experience and Account Management

March 5 @ 10:00 am - 4:30 pm

Specifically designed for delegates who interact with customers in their role.

Focus on engaging customer emotional experience, which influences customer behaviour and spend

Content includes:

    • Owning the Customer Journey
    • Generating Referrals and Word of Mouth
    • Effective Complaint Handling
    • Service as a Sales Opportunity
    • Managing Customer Expectations
    • Adopting Service Attitudes
    • Creating Moments of Delight
    • Building Customer Loyalty
    • Managing Reputations in the digital world
    • Gaining feedback
    • Customer communication skills
    • Systematically improving service experience
    • Creating emotional connections with customers

All places on this programme are FREE to members of The Recruitment Network Club.

For non-members of The Recruitment Network the investment is £325+VAT

To book your place(s) please contact support@therecruitmentnetwork.com


The Recruitment Network
Mersham-le-Hatch Business Village
Ashford, Kent TN25 6NH United Kingdom
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