Event Location:

All

11dec10:00 am4:30 pmCustomer Experience and Account ManagementA one-day masterclass in which we focus on engaging customer emotional experience, which influences customer behaviour and spend.The Recruitment NetworkEvent Type :Masterclasses and Training

Event Details

Specifically designed for delegates who interact with customers in their role.

Focus on engaging customer emotional experience, which influences customer behaviour and spend

Content includes:

    • Owning the Customer Journey
    • Generating Referrals and Word of Mouth
    • Effective Complaint Handling
    • Service as a Sales Opportunity
    • Managing Customer Expectations
    • Adopting Service Attitudes
    • Creating Moments of Delight
    • Building Customer Loyalty
    • Managing Reputations in the digital world
    • Gaining feedback
    • Customer communication skills
    • Systematically improving service experience
    • Creating emotional connections with customers

All places on this programme are FREE to members of The Recruitment Network Club.

For non-members of The Recruitment Network the investment is £325+VAT

To book your place(s) please contact support@therecruitmentnetwork.com

Time

(Tuesday) 10:00 am - 4:30 pm

Location

The Recruitment Network

Mersham le Hatch Business Village, Hythe Road, Ashford, Kent TN25 6NH

12dec9:00 am5:00 pmRegional Meet Ups LondonBenefit from extra face time with Experts and Peers in a local venue to you.LondonEvent Type :Regional Meet Ups

Event Details

Benefit from extra face time with Experts and Peers in a local venue to you
Whether you’d like to arrange a 1:1 session for a particular topic or whether you’d like to network with peers in your areas, the regional meet-ups can offer it all.

Time

(Wednesday) 9:00 am - 5:00 pm

Location

London

TBC

12dec2:00 pm5:00 pmTalent Management WorkshopWe bring TRN talent management specialists together around one table to share ideas, challenge thinking and discuss best practice in the recruitment industry.Instant ImpactEvent Type :Workshops

Talent Management Workshop

Event Details

We are looking to build networks within the network and help peers in specific roles – marketing, finance etc – to share and access ideas to help them become even more effective.

The TRN Talent Management Workshop is designed for anyone working in a Talent Manager or Senior HR Manager role and is exclusive to Recruitment Network members. We’re bringing together specialists to share their thinking on:

  • What’s working?
  • What does best practice look like?
  • What are we measuring?
  • What are the biggest challenges? 
  • What’s next?

This peer to peer workshop, facilitated by Gordon Stoddart (TRN) will bring TRN talent management specialists together around one table to share ideas, challenge thinking and discuss best practice in the recruitment industry. If you’d like to reserve a place please email support@therecruitmentnetwork.com.

Places are limited and so will be offered on a first come first served basis (one representative per company).

Time

(Wednesday) 2:00 pm - 5:00 pm

Location

Instant Impact

London Bridge, 9 Holyrood St, London SE1 2EL

13dec9:00 am5:00 pmRegional Meet Ups ManchesterBenefit from extra face time with Experts and Peers in a local venue to you.ManchesterEvent Type :Regional Meet Ups

Event Details

Benefit from extra face time with Experts and Peers in a local venue to you
Whether you’d like to arrange a 1:1 session for a particular topic or whether you’d like to network with peers in your areas, the regional meet-ups can offer it all.

Time

(Thursday) 9:00 am - 5:00 pm

Location

Manchester

TBC

13dec9:30 am10:30 amRecTech - Automation & Integration WebinarTRN Partners, Volcanic & Hinterview, are teaming up for a webinar on inbound and outbound marketing; the strategies, techniques and impact it has on your business.Event Type :Webinars

Event Details

We are teaming up with 2 of our trusted partners at Volcanic and Hinterview to bring you a webinar on inbound and outbound marketing; the strategies, techniques and impact it has on your business.

We will be starting off the session with Alison Dwyer, global marketing director at Volcanic. With marketing and recruitment, you’ve only so much time and so many other things to do. The name of this game is ROI with a minimal time investment. The tools to help you set up and press ‘Go’ are many, and a select few are increasingly fit for the purposes of the modern recruiter. The ability to amalgamate the tools mentioned above into your own management systems can turn your website into the online lead generation mechanism it was always meant to be.

The session will then be passed over to our partners at Hinterview. They will be speaking to you about how video is revolutionising the way recruitment agencies operate and interact with clients, candidates and ultimately generating new business. Ask the question; Why in the digital world we live, are we still relying on text to engage with potential new business? They will explain why parts of the recruitment process can be automated but, the need for human interaction remains the most important.

If you would like to join us for the webinar please let us know by contacting us on support@therecruitmentnetwork.com

Time

(Thursday) 9:30 am - 10:30 am

18dec9:00 am5:00 pmRegional Meet Ups PortsmouthBenefit from extra face time with Experts and Peers in a local venue to you.PortsmouthEvent Type :Regional Meet Ups

Event Details

Benefit from extra face time with Experts and Peers in a local venue to you
Whether you’d like to arrange a 1:1 session for a particular topic or whether you’d like to network with peers in your areas, the regional meet-ups can offer it all.

Time

(Tuesday) 9:00 am - 5:00 pm

Location

Portsmouth

TBC

18dec9:00 am5:00 pmRegional Meet Ups DublinBenefit from extra face time with Experts and Peers in a local venue to you.DublinEvent Type :Regional Meet Ups

Event Details

Benefit from extra face time with Experts and Peers in a local venue to you
Whether you’d like to arrange a 1:1 session for a particular topic or whether you’d like to network with peers in your areas, the regional meet-ups can offer it all.

Time

(Tuesday) 9:00 am - 5:00 pm

Location

Dublin

TBC

20dec12:00 pm1:00 pmBrookson One IR35 Update WebinarFind out how the announcements made in the chancellor’s budget regarding IR35 in the private sector will impact recruitment agencies, end-clients & the self-employed.Event Type :Webinars

Event Details

The Brookson Group is one of the largest service providers for independent consultants, freelance and self-employed professionals in the UK providing professional legal, tax, accountancy, bookkeeping and financial services to this niche sector – therefore this consultation is of particular interest to them.

Join Brookson One’s presenters, Paul Lloyd and Joe Tully, to find out how the announcements made in the chancellor’s budget regarding IR35 in the private sector will impact recruitment agencies, end-clients & the self-employed.

The webinar will give you an in-depth overview of the changes due to come into place with expertise from Brookson One & Brookson Legal.

This webinar is open to members of The Recruitment Network.

If you’re interested in joining us please click here to sign up to the session.

Time

(Thursday) 12:00 pm - 1:00 pm